Having trouble logging in to the Perifit Care app? Try the steps below to resolve the most common login issues.
1. Check How You’re Logging In
Make sure you’re using the same login method you used when you signed up for your account.
If you normally sign in using a specific option, use that same option when logging back in.
Also, double-check the spelling of your email address: it sounds obvious but it happens!
If you’re expecting a verification email, check your spam or junk folder as well.
2. Restart the App
Force stop the Perifit Care app completely, then open it again and try to log in.
3. Try a Different Internet Connection
If you see an error message saying “server issue”, try switching your internet connection:
Turn Wi-Fi off
Turn 4G/mobile data on
Open the Perifit Care app and try logging in again
If you can log in using 4G, the issue may be related to your Wi-Fi connection.
4. Reinstall the App
If the issue persists, uninstall and reinstall the Perifit Care app. This ensures you have the latest version of the app.
5. Good to Know: Automatic Logout
For security reasons, the app automatically logs you out after 30 days without opening the app. If this happens, simply log in again using your usual login method.
Still Can’t Log In?
If you’re still stuck, contact our support team via the ? button in the app.
To help us investigate, please send us:
A screenshot showing where you get stuck and any error message you see
The email address you’re using to log in or register
This will help our team identify the issue and assist you quicker.