Skip to main content
All CollectionsPre-purchase questionsPayment, Security, Privacy, & Insurance
My payment was processed but I did not receive an order confirmation email. Did my order go through?
My payment was processed but I did not receive an order confirmation email. Did my order go through?
Updated over 9 months ago

We send an order confirmation email to the email address you provided at checkout as soon as your payment is confirmed.

If you didn't receive this email promptly, please check your spam folder or make sure that you are checking the correct email address.

After checking the above-mentioned points, kindly double-check the payment status on your bank or PayPal account. Occasionally, some successful transactions may not be immediately reflected in your account, so it's important to confirm their status.

If the transaction was indeed successful, please contact our support team with the transaction ID, and we will assist you in tracking your order.

Did this answer your question?