If you've placed an order on our website and it hasn't arrived yet, we're here to help. Here are some steps to consider:
Check Your Shipping Confirmation: You should have received a shipping confirmation email containing a tracking number. Take a moment to check the tracking for any updates on the status of your delivery.
Be Mindful of Delivery Lead Times: Our shipping lead times vary depending on your location. Here's a general guideline:
Perifit:
France, Germany: 2-3 business days
United States, Canada, Australia: 5 to 7 business days
Italy, Spain, Belgium, UK: 5-7 business days
Rest of Europe: 7-10 business days
Rest of the world: 15 to 30 business days
Perifit+ / Perifit Pump / Bundles:
France: 2-3 business days
United States, Canada, Australia: 5 to 7 business days
Germany, Italy, Spain, Belgium, United Kingdom: 5-7 business days
Rest of Europe: 7-10 business days
Stay Calm if Tracking Isn't Updated: Sometimes, carriers may take a few days to update tracking information. Don't panic if you haven't seen any updates for a while. It doesn't necessarily mean your order is lost or stagnant. Give it a few more days, and it should update again.
Reach Out if Necessary: If your tracking hasn't been updated after 7 days, feel free to reach out to our support team for assistance. You can contact us via email at support@perifit.co or through the "?" button of the app. Remember to include your order number to help us expedite the process.
Order marked as delivered but not received: If the tracking shows that your order was delivered but you haven't received it, refer to this article for further guidance: Order marked as delivered but not received
We understand how important your order is to you, and we're committed to ensuring it reaches you in a timely manner. Please don't hesitate to reach out if you need any further assistance or clarification. Your satisfaction is our priority.