Overview
The Send Push section is where you craft and send push notifications that appear on your customers' lock screens. You can send messages immediately or schedule them for a future date, and target all customers or specific segments.
Accessing the send push section
Navigate to the left-hand menu and click the Mailings icon.
By default, you land in the Mailings section. Click the Send Push tab at the top of the screen.
Sending a push notification
Select the card template you want to send the notification for.
Choose your audience: All customers or a specific segment.
Choose when to send: immediately, or check Schedule and select a date and time.
Type your message in the message box.
Click Send.
If you scheduled the notification, it will be saved and sent automatically at your chosen date and time. Instant notifications are delivered immediately.
Push history
The History section shows all sent and scheduled push notifications. Each entry displays when the message was created and delivered.
Emojis appear next to messages in the history to indicate how they were sent. Hover over the emoji to see whether the notification was sent manually or triggered automatically. This helps you quickly distinguish between one-time messages and automated pushes.
Deleting scheduled push notifications
Delete all scheduled notifications
In the History section, click the Delete button to remove all scheduled push notifications across your account at once.
Delete scheduled notifications for a specific card
Click on the desired card template.
Click Send Push.
Click the Delete button.
All scheduled push notifications for that specific card template will be removed.
FAQs
Can I send a push notification to just one customer?
Not from the Send Push section. To send a notification to a single customer, open their profile and use the Send Push tab. See the customer profile articles for details.
What's the difference between the manual and automatic emojis in the history?
The manual emoji indicates a push notification you sent yourself from the Send Push section. The automatic emoji indicates a message triggered by a push automation (e.g., feedback request, next visit reminder, or a custom trigger).
Can I edit a scheduled push notification?
No. To change a scheduled message, delete it and create a new one with the updated content.
Is there a character limit for push messages?
Yes. We recommend keeping messages under 260 characters. Messages longer than this may be cut off by Apple's push notification service.