Let us show you how to transfer crypto from your Pionex account to an external platform or wallet.
Step 1: After logging in click [Pionex] - [More] - [Deposit & withdrawal] - [Withdraw] - [On-chain Withdrawal]
Step 2: After choosing the cryptocurrency for withdrawal, enter the withdrawal address. Select [No Network Selected] to view withdrawal networks for your chosen cryptocurrency and choose the correct network that matches your receiving platform or wallet. After these steps, click [Submit] followed by [Confirm] to proceed.
Step 3: Fill in the relevant security authentication codes then click [Confirm] - [Check withdrawal history] - [Withdrawal] to check your withdrawal status.
*The validity period of the SMS/Email verification code is 8 minutes, and the validity period of the Google verification code is 30 seconds. Please enter the verification code as soon as possible within the validity period to complete the verification.
Note
1. Not all cryptocurrencies support withdrawals. You can only withdraw the cryptocurrencies that support withdrawals.
2. Please select the network carefully and ensure it matches the network of the platform or wallet you are withdrawing funds from. If you select the wrong network, your funds may be lost and cannot be recovered.
3. Each cryptocurrency has a minimum withdrawal amount, which depends on the cryptocurrency type and network. If you don't have the sufficient amount, please convert to another cryptocurrency or choose a different network.
FAQ
1. I withdraw via the wrong chain, use the wrong currency, or my deposit has not arrived. Can I recover my funds?
Once the withdrawal status shows as 'complete' in Pionex, it means the funds have been successfully withdrawn from your Pionex account. For any further assistance, please contact the support team of the destination wallet or exchange.
2. I'm having trouble receiving relevant verification codes, how can I resolve this?
How to solve the Can't Receive Email Verification Code issue.
How to solve the Can't Receive SMS Verification Code issue.
3. The system is prompting 'invalid verification code.' How can I resolve this?
How to solve the Email/SMS Verification Codes wrong issue.
How to solve the 2FA Code Error.
4. I want to withdraw to an external wallet but accidentally selected "Internal Transfer". What should I do?
Internal Transfer is designed for sending funds to another Pionex user account using their 8-digit Pionex UID — if you see a field asking for an 8-digit number, you have selected the wrong option. Please go back and select On-chain withdrawal instead to withdraw to an external wallet or exchange.
5. Why are some tokens not available for withdrawal?
Certain tokens may not be supported for withdrawal on Pionex due to a variety of factors, including but not limited to regulatory compliance requirements, technical complexity in integrating the token's underlying blockchain, or insufficient trading volume and demand. As a workaround, you may consider converting the unsupported token into a token that Pionex currently supports for withdrawal before proceeding.
6. Can I withdraw money from Pionex to any address or platform?
Do not withdraw funds from Pionex to sanctioned or high-risk entities, as this may result in restrictions on your account. Part of high-risk/sanctioned entities and cryptocurrency exchanges, and part of entities and cryptocurrency exchanges in sanctioned regions: Huione pay、Any Mixer(Wasabi, Tornado cash, etc.)、Garantex、Suex、Nobitex、AbanTether and Xinbi. This is public information and will be updated periodically. Please refer to the crypto withdrawal page for the most up-to-date information.