Pionex Card is now fully open for applications. Users only need to update the App to the latest version, and can follow the steps below to check and activate：
APP:
Step 1: Open the Pionex app, tap [Wallet] on the home page, then switch to the [Card] section.
Step 2: The system will automatically display the card(s) that you are eligible to apply for. Please click [Apply Now] to proceed with the application.
Step 3: Follow the on-screen instructions to enter the required cardholder details, then tap [Next Step].
Step 4: Review the information carefully and tap [Confirm submission] to complete the card application process.
WEB:
Step 1: Access the Card page
Visit the official Pionex website, click “Card”, and select [Apply Personal Card].
Step 2: Apply for the card
The system will automatically display the card(s) that you are eligible to apply for. Please click [Apply Now] to proceed with the application.
Step 3: Enter and confirm information
Follow the on-screen instructions to enter the required cardholder information. After confirming that all details are correct, click [Confirm] to complete the application process.
To ensure account security and compliance, applying for the Pionex Card must meet the following conditions:
Complete Level 2 Identity Verification (KYC2)
Account Asset Greater than 100 USDT (This is an eligibility requirement for the card application, not an application fee. Your assets will remain in your account and will not be deducted.)
Frequently Asked Questions (FAQ)
Q: Is Pionex Card a credit card?
A: No. Pionex Card is a cryptocurrency debit card, not a traditional credit card. Before using, please ensure that funds have been transferred to the card account; otherwise, transactions cannot be made.
Q: Can a virtual card be used to withdraw cash from an ATM?
A: No, it is not supported. The Pionex virtual card does not have ATM withdrawal functionality.
Q: Why can't I apply for a Pionex Card?
A: Possible reasons include:
1. Pionex account balance is less than 100 USDT
2. Account is restricted (e.g., under risk control, compliance review)
3. User is from restricted areas of Pionex.
For specific reasons, please contact customer service for details.
Q: How many Pionex Cards can I apply for?
A: Each user can only have one Pionex Card.
Q: Which currencies does Pionex Card support?
A: Pionex Card currently only supports transferring and spending USDT. Other currencies are not yet available.
Q: Which account's funds does Pionex Card consume?
A: Pionex Card has an independent card account. Users need to transfer funds from the primary account to the Card account to make payments or purchases.
Q: What are the fees for the Pionex Card?
A: For detailed fee standards and handling charges, please refer to Fees Description. Any changes will be subject to official announcements.
Q: Where can the Pionex Card be used?
A: The Pionex Card can be used for purchases at physical stores and online platforms that accept Visa globally. Actual usage depends on local regulations and merchant policies.
Q: Does Pionex Card have a physical card?
A: Unfortunately, we currently only provide a virtual card option. The relevant team is planning to launch a physical card to expand your payment options. Rest assured, once the physical card is available, we will announce it as soon as possible. In the meantime, if you need to make physical or offline payments, you can easily bind your Pionex Card to a digital wallet. For detailed instructions, please refer to our support page: [Digital Wallet Binding Guide]
Q: Can I apply for a Pionex Master Card?
A: Pionex Master Card is only available to users in supported regions. If you see a "Region not supported" message during the application process, it means your current region is not eligible for the Pionex Master Card.
Q: Can I apply for a Pionex Corporate Card?
A: Yes. You can apply for a Pionex Corporate Card through our website by navigating to Card → Apply Corporate Card.