If PLAI asks you to reset your password, here's how to do it.
On the Login screen, tap Forgot Password.
Enter your registered email address. PLAI sends a 6-digit code to that address.
On the Verify Identity screen, enter the code. If you don't see it, tap Go to Inbox or Resend Code.
Tip: The reset code expires after 30 minutes and only works once. If it's expired, tap Resend Code.
Once all 6 digits are entered, tap Verify & Reset Password.
Enter and confirm a new password that meets the checklist below.
Tap Update Password once your password matches and meets all 5 requirements.
Password requirements
Your new password needs:
8+ characters
An upper case letter
A lower case letter
A number
A special character (for example: # ! $ % *)
Note: Your new password can't match your old one. You'll see an error if you try.
FAQ
Why is my password reset failing?
Check that your new password meets all 5 requirements above, and make sure it's different from your old password. Also confirm your reset code hasn't expired (codes last 30 minutes and work once).
Still stuck?
Email support@plaisport.com and the team will sort it out.