If PLAI asks you to reset your password, here's how to do it.
On the Login screen, tap Forgot Password, and enter your registered email address.
You'll land on the Verify Identity screen, showing your email in a partially masked format (like "mn@gmail.com") and 6 empty code boxes.
Enter the 6-digit code sent to your inbox. The cursor moves to the next box automatically as you type.
Tap Verify & Reset Password once all 6 digits are entered.
On the Change Password screen, enter your new password. A live checklist confirms each requirement as it's met: minimum 8 characters, an uppercase letter, a lowercase letter, a number, and a special character (like #, !, $, %, or *).
Re-enter it in Confirm New Password. Once both match, you'll see a green confirmation.
Tap Update Password.
You're taken back to the Login screen with a success message: "Your password has been updated đ" From here, log in with your new password as usual.
Important: Your code expires after 30 minutes and can only be used once. You get up to 3 incorrect attempts before a 15-minute lockout, and up to 3 resend requests per session (30-second cooldown between each) before you'll need to restart the whole process.
Your new password can't be the same as your old one, PLAI checks this when you submit.
Password requirements
Your new password needs:
8+ characters
An upper case letter
A lower case letter
A number
A special character (for example: # ! $ % *)
FAQ
What if I paste my code instead of typing it?
That's fine, PLAI accepts a pasted 6-digit code and fills all 6 boxes automatically.
What happens if my code expires before I use it?
You'll see: "This code has expired. Please request a new one." Tap Resend Code to get a fresh one.
Can I log in with my old password after resetting?
No, it stops working immediately once your reset is confirmed.
What if I enter an email that isn't registered?
PLAI still sends a code and treats it as a new sign-up rather than a password reset.
Why is my password reset failing?
Check that your new password meets all 5 requirements above, and make sure it's different from your old password. Also confirm your reset code hasn't expired (codes last 30 minutes and work once).
Still stuck?
Email support@plaisport.com and the team will sort it out.