Onboarding
Signing up, signing in, and the guided setup a new admin walks through before their club opens for business.
25 articles
Sign Up for PLAI
Creating an account, verifying email, and completing your initial profile and the Get Started Challenge.
- How to Sign Up for PLAIStep by step guide to creating a PLAI account with your name and email, including how email verification works.
- How to Create a Secure PasswordStep by step guide to setting your PLAI account password, including the password requirements and what to do if the passwords don't match.
- How to Complete Your Final DetailsStep by step guide to adding your date of birth and phone number during PLAI sign up.
- How to Add a Child During Sign UpStep by step guide to adding your child's details while creating your PLAI account, including date of birth and gender.
- How to Add Medical Information and Emergency Contacts During Sign UpStep by step guide to adding your child's medical considerations and emergency contacts while creating your PLAI account.
- Completing the Get Started ChallengeWhat the Get Started Challenge is on PLAI and how to complete its four steps: profile picture, phone number, gender, and medical information.
- How to Invite a Guardian During Sign UpStep by step guide to inviting another guardian to co-manage your child's profile while creating your PLAI account.
Log In to PLAI
Logging back in, including social sign-in and password recovery.
- How to Log In to PLAIStep by step guide to signing in to PLAI with your email and password, including what happens after too many failed attempts.
- How to Log In with GoogleStep by step guide to signing in to PLAI using your Google account instead of an email and password.
- How to Log In with AppleStep by step guide to signing in to PLAI using your Apple ID, including what "Hide My Email" does to your account.
- How to Reset Your Password in PLAIStep by step guide to resetting your PLAI password using the 6-digit email code, including password requirements and what to do if your code expires.
Joining a Club
Registering for membership after a club approves your request, including free trials and payment.
- Understanding Your Club Registration StatusFind out how to check whether your club registration has been approved or rejected, and what to do next in each case.
- How to Join a Club or Register a Family MemberLearn how to find a club on PLAI, send a join request, and complete the registration form for yourself or a family member, including signing the club's handbook.
- How to Select a Membership and Complete Payment After ApprovalOnce your club registration is approved, here's how to choose a membership tier and complete payment to finish joining the club.
- How to Start or Cancel a Free Trial MembershipSelect a free trial membership tier after your club registration is approved on PLAI, and cancel it before the trial period ends if you change your mind.
- How to Add a Second MembershipRegister for a second membership under your own name or a linked child's name on PLAI, if your club requires separate memberships for different activities.
Club Onboarding Checklist
The 6-step guided setup admins complete when launching a new club.
- Understanding Your Club Onboarding ChecklistWhat the 6-step club onboarding checklist covers, why Call Them In stays locked, and how your progress is tracked as a Full Admin setting up a new club.
- How to Add Your Club Logo and BioStep by step guide to uploading a club logo and writing a club bio in the Make It Yours onboarding step, including size limits and how to edit afterward.
- How to Invite Other Admins to Your ClubStep by step guide to inviting other Full Admins to your club during onboarding, assigning them a role, and managing pending invites.
- How to Set Your Club's Season and Joining RulesHow to choose between a seasonal or rolling club on PLAI, decide whether members need admin approval to join, and why it matters for membership pricing.
- How to Create Your Club's First Groups During OnboardingStep by step guide to creating your first groups and sections in the Sort Your Groups onboarding step, so your club is structured before you invite members.
- How to Build Your Club's Registration FormStep by step guide to adding questions and setting your Terms & Conditions in the Build Your Reg Form onboarding step, including all 6 question types.
- How to Set Up Memberships and Payments for Your ClubStep by step guide to creating a membership type, connecting Stripe, choosing how members pay, and adding a joining fee or free trial in the Open Your Business onboarding step.
- How to Share Your Club Code and QR Code to Invite MembersStep by step guide to the Call Them In onboarding step: sharing your club's join code and QR code so members can find and join once your club is set…
- Understanding Your Club Admin DashboardWhat replaces your onboarding checklist once it's complete: the banners, quick actions, and management tiles on your club's Admin dashboard.