After verifying your email, you'll be asked to create a password to secure your account.
On the Create a Secure Password screen, enter a password into the Enter your password field.
As you type, a checklist of 5 requirements updates in real time. Each one turns green with a checkmark once it's met:
At least 8 characters long
At least one uppercase letter
At least one lowercase letter
At least one number
At least one special character (like #, !, $, %, ^, or &)
Re-enter the same password in the Confirm your password field.
Once both fields match, you'll see a green "Passwords match" message and the Next button will become active.
Tap Next to continue.
Important Notes:
Tap the eye icon in either password field to show or hide what you've typed, so you can double check it's correct.
All 5 requirements must be met and both fields must match exactly before you can continue. Leading or trailing spaces aren't allowed, and password matching is case-sensitive.
If your entries don't match, you'll see a message saying "It's not a match, try again!" with a red border around the field, and a toast notification: "Passwords don't match, check and try again!" Just re-enter the confirmation and it'll clear once they match.
FAQ
Why can't I move to the next step?
The Next button stays disabled until every requirement on the checklist is green and both password fields match exactly. Check the checklist for anything still greyed out.
Is my password stored securely?
Yes. Your password is encrypted before it's stored, and even PLAI's internal systems can't see it in plain text.