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How to reset a password

Forgotten passwords or passwords that need changing

Ellen Lee avatar
Written by Ellen Lee
Updated over a month ago

There are three ways to reset a password.

  1. Reset Password

    • If you are unable to log in, or you are not logged in yet, you can press the "Reset Password" button from the Planniac login screen

    • This will send an email with a link to the password reset

  2. If you are already in the software and you want to change your password

    • you can go to the User icon on the top right of the Planniac menu bar and hover over it -- you'll see a "Change Password" link.

3. An Admin can also send a password reset link

  • Go to SETTINGS > Team Members. Open the profile of the employee you need to edit. An edit window will slide in from the side.

  • At the bottom of the window is the option to send a password reset.
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Tip: If a user has forgotten their password, you can:

  • Send a new temporary password link (using method 3) for them

  • which they could modify themselves in the future (using either method 1 or method 2 above).

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