If you have a Cloudbeds account that connects more than one property together, you will need to make the Planniac connection using a Cloudbeds Admin email that is unique to each property.
For example:
Property A - use an email related to that property such as propertyA@email.com
Property B - use an email unique to that property such as propertyB@email.com
While a user will be able to have a login shortcut for both properties using the same login email, setting up the Planniac connection to Cloudbeds requires a different login for each.