Overview
The Home screen is where users sign in to the Platter Restaurant POS app, clock in or out, and access floor plans. After a user logs out, the system returns to the Home screen, which functions as the main lock screen in Platter Restaurant.
Prerequisites
Valid Platter login credentials
Access to a location in Platter
Active employee profile
Permissions to clock in/out and access POS sections (based on role)
Accessing the Home screen
Steps
1. Log in to Platter
Open the Platter POS app.
Enter your Platter login credentials.
2. Select Location
After signing in, choose the location you want to log in to.
3. Access Employee List
The employee list will appear.
All employees can clock in or clock out from this screen.
4. After Clocking In – Available Options
Once clocked in, the following modules become available based on the user's role:
Dashboard
Shows overall sales data and daily performance.
Floor Plan
Displays tables similar to a restaurant layout.
Shows occupied tables and time spent since seating.
Navigate from the Menu > Floor Plan
Takeout
Create and manage takeout orders
Reservations
Add or modify reservations
Customers receive confirmation messages from the restaurant.
Orders
Review the complete history of all orders
The Invoice ID column displays a coloured dot before each ID. A grey dot signifies that the order has been fully paid, whereas a green dot indicates that the order is still being processed or payment is pending.
Inventory
Admins can view product availability
Update product quantities at the end of the day
5. Viewing User Details
Tap the employee/user icon to view:
Clock-in and clock-out times
Total shift duration
Current revenue handled by the employee
Total paid bills collected by the employee
Amount voided
Tips earned
6. View Date & Status
The top section of the screen shows:
Current module
Current date and time
7. Log Out
Tap Log Out to return to the Platter Home screen
Troubleshooting
Cannot see the employee list?
If the employee list is not visible, first verify that the correct location is selected. In accounts with multiple locations, employees are assigned to specific locations and will only appear when the appropriate location is active.
Clock In/Out not available?
If employees are unable to clock in or out, check their user role and permissions. The employee must have time-tracking or clock-in/clock-out permissions enabled in the Admin Portal. After updating permissions, ask the user to log out and log back in to apply the changes.
Floor Plan not visible?
If the floor plan is not displayed, it may be disabled or not configured for the selected location. Confirm that the floor plan feature is enabled in the Admin settings and that a floor layout has been created and assigned to the location.
Inventory not updating?
If inventory changes are not reflected, ensure that quantities are properly saved after editing. Double-check that the item update was completed successfully and that there are no unsaved changes. Refreshing the page or reloading the module may also help sync the latest data.