Overview
Categories in Platter allow you to organize similar menu items into logical groups, such as Appetizers, Curries, Drinks, or Desserts. These categories help structure your menu, improve staff navigation on the POS, and support clean reporting.
Each menu item must be assigned to a category so it appears correctly on the POS and routes to the appropriate kitchen or bar printer if configured. Categories can be created, edited, assigned to items, or deleted at any time.
Prerequisites
Before managing categories in Platter, ensure:
You have Admin or Manager access to the Platter Back Office.
You are logged in at https://admin.plattermanagement.com/login.
Your menu items are added or ready to be created.
Steps
1. Adding a Category
Log in to Platter Back Office.
Navigate to Cuisine Hub > Categories.
Click Add Category.
Enter:
Category Name (e.g., Appetizers, Beverages, Desserts)
The menu name in which you want to create a category.
And the tax you want to apply.
Click Submit.
Assign items to this category after creation.
2. Editing an Existing Category
3. Assigning Items to a Category
Navigate to Cuisine Hub > Menu Items.
Select the item you want to edit.
Under Item Details, choose a Category from the dropdown.
Click Submit.
4. Removing Items From a Category
Go to Menu Items.
Select the item.
Change the Category to another category or delete it
Click Submit.
5. Deleting a Category
Necessary: You can only delete a category if no items are linked to it.
Navigate to Cuisine Hub > Categories.
Confirm the category has zero assigned items.
Click the Delete icon.
Confirm deletion.
Troubleshooting
Items not appearing on POS
Category not assigned to menu items.
POS needs to refresh the configuration.
Restart the POS app or reload device config.
Items are printing to the wrong station
Printer assignment inside the category may be incorrect.
Verify printer IP/port in Settings > %Restaurant Settings > Printers.
Category not visible on POS
Visibility settings disabled.
Menu not synced with device.
The wrong location was selected in a multi-location account.
Items appear under the wrong section
The item is assigned to the incorrect category.
Multiple menus are applied to the same POS layout.