Overview
Items in Platter represent the food, beverages, and add-ons your restaurant sells. Each item includes its own details such as name, price, category, printer routing, modifiers, and availability. These items form the core of your POS menu, ensuring efficient ordering and clear communication with the kitchen.
Platter allows you to create single menu items, organize them into accounting groups, and attach modifier groups (such as toppings or spice levels) for customization. All item creation and management takes place in the Cuisine Hub section of the Platter Back Office.
Prerequisites
Before managing or creating items in Platter, ensure:
You have Admin or Manager access to the Platter Back Office.
You are logged in to https://admin.plattermanagement.com/login
Your menu categories are already created.
Your printers are set up correctly if you need kitchen routing.
Your POS devices are synced with the latest configuration.
Steps
1. Accessing the Item List
Log in to the Platter Back Office.
Navigate to Cuisine Hub > Items.
2. Creating a New Item
Go to Cuisine Hub > Items.
Click Add Item.
Enter the following item details:
Item Name
Price
Category (e.g., Appetizers, Drinks)
Description
Configure additional settings:
Assign Modifiers
Select the taxes you want to apply
Price & Variants
In the Price section, you can:
Define the base price of the item
Enable the option to set separate prices for takeout and delivery
Specify the UOM (Unit of Measurement)
Enter the cost of production
To offer different sizes or versions of the same item, use Variants:
Click Add Variant to create options such as Small, Medium, or Large
Provide a variant name
Set individual prices for dine-in, takeout, and delivery
Enter the cost of production for each variant
You can add multiple variants, allowing each size or version of the item to have its own pricing.
Click Submit to add the item to your menu.
3. Editing an Existing Item
Open Cuisine Hub > Items.
Click the item you want to edit.
Update details such as price, name, or modifiers.
Click Submit.
4. Managing Item Groups
Item groups are used in Platter only for modifiers.
5. Deleting an Item
Open Cuisine Hub > Menu Items.
Click the item you want to remove.
Select Delete.
Confirm the deletion.
Troubleshooting
Item not showing on POS
Ensure the item is Active.
Confirm it is assigned to the correct Category.
Reload the POS configuration.
Check if the menu is assigned to the correct location.
Incorrect price appearing
Make sure the item was saved with the updated price.
Reload the POS app.
Confirm no discounts or auto-promotions are applied.
Modifiers not appearing
Modifiers must be assigned manually to each item.
Ensure the modifier group is Active.
Reload device configuration.
Printer not receiving item tickets
Check the item’s Printer Routing setting.
Confirm the printer is online and assigned correctly.
Re-enter the printer IP and port if needed.
Restart the printer and the POS device.