Overview
This article explains how to create and manage Menus, Categories, Add-ons, Items, and Modifiers in Platter using the Back Office. It covers how each option works and how everything syncs to the Platter POS app.
Prerequisites
An active POS user profile
Platter Back Office login
Correct location selected (If you have multiple locations)
Menu & Item Management enabled
Platter POS app installed on your device
Steps
First, sign in to the Platter Back Office to manage your menu setup.
2. Navigate to Cuisine Hub
Cuisine Hub is where you set up and manage everything related to your restaurant’s menu.
You will see these options:
Menu
Menus help you organize different meal periods such as Lunch, Dinner, Breakfast, and more.
Creating Menus
Go to Cuisine Hub > Menu.
Click Add Menu.
Enter the Menu Name and Description.
Turn ON the Visible button so the menu appears on the POS.
Tap Submit.
The menu will now appear in the Back Office and sync to the Platter POS app.
Category
Categories help you group items by type, such as Appetizers, Beverages, Mains, and Desserts.
Creating Categories
Go to Cuisine Hub > Category.
Click Add Category.
Enter the Category Name.
Select the Menu in which this category should appear.
Apply tax, which will be added to the item (taxes created by the admin in Settings will appear here).
Turn ON the Visible button to show this category in the POS app.
Tap Submit.
The category will be added to the Back Office and will sync to the POS.
Add-ons
Add-ons let you charge extra for items customers request, such as extra cheese, an extra patty, or extra sauce.
Creating Add-ons
Go to Cuisine Hub > Add-ons.
Click Add Add-on.
Enter the Add-on Name.
Enter the Price.
Use the checkbox to keep the same price for takeout and delivery, or leave it unchecked to set separate prices.
Turn ON the Visible button for POS visibility.
Tap Submit.
Add-ons will be available in the Back Office and in the POS app whenever an item supports add-ons.
Items
Items are the actual food and beverage products you sell, such as burgers, fries, drinks, or desserts.
Creating Items
Go to Cuisine Hub > Items.
Click Add Item.
Enter the Item Name and Display Name.
Select the Category in which this item should appear.
Apply tax, which will be added to the item.
Select any Modifiers (optional).
Select any Add-ons (optional).
Enter the Item Description.
Set the Price.
Use the checkbox if you want different prices for takeout and delivery.
Enter the UOM for 1 order (unit of measurement).
The Price & Variants section allows users to set multiple prices based on item size by using variants. Users can define a variant name (such as Small, Medium, or Large) and assign different prices for each size, including dine-in, takeout, and delivery, along with the production cost. This makes it easy to manage size-based pricing within a single item.
Tap Submit.
The item will appear in the assigned category and sync to the POS.
Modifiers
Modifiers help customize orders without extra charges, such as No Butter, Extra Butter, No Onion, and Extra Sauce, etc.
Creating Modifiers
Go to Cuisine Hub > Modifiers.
Click Add Modifier.
Enter the Modifier Name.
Add Modifier Options (e.g., no butter, extra butter) using the Add Options button.
Select the Categories or Items this modifier should apply to.
Use the Mandatory checkbox if the user must select at least one option.
Enable Multi-select if customers can choose more than one option.
Enable Global Modifier if this modifier should appear for all items.
Turn ON the Visible button.
Tap Submit.
The modifier will sync to the POS and appear for the assigned items.
Troubleshooting
Menu, category, item, or add-on not showing:
Ensure the Visible button is ON
Check if the correct location is selected
Wait 10–30 seconds for sync
Refresh or restart the POS app
Modifiers not appearing:
Ensure they are linked to the correct items or categories
Check if Global Modifier is required
Verify visibility is ON