Overview
This article explains how to create and manage Menus, Categories, Add-ons, Items, and Modifiers in Platter using the Back Office. It covers how each option works and how everything syncs to the Platter POS app.
Prerequisites
An active POS user profile
Platter Back Office login
Correct location selected (If you have multiple locations)
Menu & Item Management enabled
Platter POS app installed on your device
Steps
First, sign in to the Platter Back Office to manage your menu setup.
2. Navigate to Cuisine Hub
Cuisine Hub is where you set up and manage everything related to your restaurant’s menu.
You will see these options:
Menu
Menus help you organize different meal periods such as Lunch, Dinner, Breakfast, and more.
Creating Menus
Go to Cuisine Hub > Menu.
Click Add Menu.
Enter the Menu Name and Description.
Turn on the Visible button to make the menu appear on the POS.
Tap Submit.
The menu will now appear in the Back Office and sync to the Platter POS app.
Category
Categories help you group items by type, such as Appetizers, Beverages, Mains, and Desserts.
Creating Categories
Go to Cuisine Hub > Category.
Click Add Category.
Enter the Category Name.
Select the Menu in which this category should appear.
Apply tax, which will be added to the item (taxes created by the admin in Settings will appear here).
Turn ON the Visible button to show this category in the POS app.
Tap Submit.
The category will be added to the Back Office and will sync to the POS.
Items
Items are the actual food and beverage products you sell, such as burgers, fries, drinks, or desserts.
Creating Items
Go to Cuisine Hub > Items.
Click Add Item.
Enter the Item Name and Display Name.
Select the Category in which this item should appear.
Apply tax, which will be added to the item.
Select any Modifiers (optional).
Enter the Item Description.
Set the Price.
Use the checkbox to set different prices for takeout and delivery.
Enter the UOM for 1 order (unit of measurement).
The Price & Variants section allows users to set multiple prices based on item size by using variants. Users can define a variant name (such as Small, Medium, or Large) and assign different prices for each size, including dine-in, takeout, and delivery, along with the production cost. This makes it easy to manage size-based pricing within a single item.
Tap Submit.
The item will appear in the assigned category and sync to the POS.
Modifiers
Modifiers help customize orders without extra charge, such as No Butter, Extra Butter, No Onion, and Extra Sauce.
Creating Modifiers
Go to Cuisine Hub > Modifiers.
Click Add Modifier.
Enter the Modifier Name in the Name field.
Under Modifier Options, add the required option names (e.g., No Butter, Extra Butter) using the Add options button.
Set the Price, Takeout Price, and Delivery Price for each modifier option if required.
Enable the Preselect checkbox if the option should be selected by default.
Select the applicable Categories or Items for this modifier.
Enable the Global modifier if the modifier should be available for all menu items.
Under Settings, enable Requires selection if at least one modifier option must be selected.
Enable Multi-select values if customers are allowed to select more than one modifier option.
Enable Visible to display the modifier to customers.
Tap Submit to save the modifier.
The modifier will sync to the POS and appear for the assigned items.
Troubleshooting
Menu, category, item, or add-on not showing:
Ensure the Visible button is ON
Check if the correct location is selected
Wait 10–30 seconds for sync
Refresh or restart the POS app
Modifiers not appearing:
Ensure they are linked to the correct items or categories
Check if Global Modifier is required
Verify visibility is ON