Overview
This article explains how to create and process Takeout orders in Platter POS. Takeout orders allow staff to quickly create off-premise orders, send them to the kitchen, and complete billing efficiently while ensuring correct pricing and tax application.
Restaurants can also configure separate pricing and tax rules specifically for Takeout orders.
Prerequisites
Takeout module permission to the user
Menu items are properly configured and visible on the POS
Takeout pricing (if different) is configured in the Back Office
Steps
Log in to the Platter POS application
Tap the Takeout button from the left navigation bar
Tap New Order
Enter customer details:
Customer Name
Phone Number
Estimated Time
Tap Take Order
Select the required menu items
Tap Send Order to send items to the kitchen
Tap Checkout
Select the payment method and process payment
Finalize the order
Important Notes
Takeout orders are processed separately from dine-in tables
Pricing may differ from dine-in if configured in the Back Office
Customer details help with order tracking and communication
Troubleshooting
Takeout button not visible:
Ensure the Takeout feature is enabled for your device
Reload configuration from Back Office
Incorrect price or tax applied:
Verify Takeout pricing setup in item configuration
Confirm the correct order type was selected
Order not printing to kitchen:
Check printer routing for Takeout orders
Ensure a stable network connection