Overview
Items in Platter represent the food, beverages, and add-ons available on your restaurant’s menu. Each item can be configured with a name, price, category, and modifier options. You can also update existing items at any time directly from the Platter Back Office.
All item creation and editing is done inside Cuisine Hub > Menu Items.
Prerequisites
Before creating or editing items, ensure:
You have Admin or Manager access in Platter Back Office.
You are logged in at https://admin.plattermanagement.com/login
Your menu categories are already created.
Your printers are set up so that items routed to the Kitchen or Bar are printed.
Your POS devices are online and synced with the latest settings.
Steps
1. Creating a New Item
To add a new food or beverage item to your menu:
Log in to Platter Back Office.
Go to Cuisine Hub > Items.
Click Add Item.
Enter the mandatory details:
Item Name
Price
Category
Description
Modifiers
Addons
Price & Variants:
Within the Price section, you can:
Set the item’s base price
Enable different pricing for takeout and delivery
Define the UOM (Unit of Measurement)
Enter the cost of production
To create multiple sizes or variations of the same item, use Variants:
Select Add Variant to add options such as Small, Medium, or Large
Enter a variant name
Assign separate prices for dine-in, takeout, and delivery
Specify the cost of production for each variant
You can add multiple variants, allowing each size or version of the item to be priced independently.
Click Submit.
2. Creating Detailed Items
If you want to configure more settings while creating an item:
Open Cuisine Hub > Items.
Click Add Item.
Fill out advanced fields as needed:
Modifiers / Add-ons
Item description
Tax selection
The Price & Variants section allows users to set multiple prices based on item size by using variants. Users can define a variant name (such as Small, Medium, or Large) and assign different prices for each size, including dine-in, takeout, and delivery, along with the production cost. This makes it easy to manage size-based pricing within a single item.
Click Submit.
3. Editing an Existing Item
To make changes to an already created item:
Troubleshooting
Item Not Showing on POS
Make sure the item is Active.
Check if the item has a Category assigned.
Ensure the menu is synced to the correct POS device.
Restart the POS app to reload the configuration.
Verify Wi-Fi/network connectivity.
Price Not Updating on POS
Ensure you clicked Save in Back Office.
Reload POS device configuration.
Confirm no discounts or Happy Hour settings are overriding pricing.
Modifiers Not Appearing
Make sure the modifier group is created first.
Modifiers must be manually assigned to each item.
Reload the POS device to sync changes.
Item Not Printing in Kitchen
Check printer routing for the item.
Ensure the printer IP is correctly configured.
The printer must be connected to the same network as the POS.
Try a test print from Printer Settings.