Overview
This article explains how to use the Orders List in Platter POS. The Orders List provides a complete overview of all orders, such as Dine-In, Takeout, and Delivery, in one place. Users can filter, sort, and select orders to review details or take action on active or closed receipts.
Prerequisites
User must be logged into the Platter POS
The role must have permission to access the Orders module.
Orders must be synced and updated on the POS
Steps
1. Accessing the Orders List
On the POS home screen, tap Orders from the navigation bar.
The Orders List displays all order types:
Dine-In
Takeout
Delivery
2. Understanding Order Colours
Platter uses colour coding to show order status:
Green - Active Order (order is still open)
Grey - Paid Order (receipt is finalized)
3. Reading the Orders List
Each entry in the Orders List shows:
Order ID
Table name (for Dine-In)
Order type (Dine-In, Takeout, Delivery)
Status (Open or Closed)
Total amount
Created time
If a table has multiple receipts, each receipt appears as a separate line. (When splitting the bill)
4. Sorting the Orders List
Users can sort orders by the following categories:
Order Type:
All
Dine-In
Takeout
Delivery
Status:
All
Open
Closed
5. Using the Orders List
Tap any order to open its Order Detail screen.
From here, users have to click on the order button, then they can;
Add or remove items (for open orders)
Adjust modifiers or notes
Proceed to Payment to take or adjust payment
For paid (closed) orders, users can view details or perform allowed actions such as voiding, editing, and refunding. (if permitted).
Troubleshooting
Order not visible
Check the selected sorting/filter option (Dine-In / Takeout / Delivery, or Open / Closed).
Sync the POS to refresh the list.
Unable to edit an order
The order may be closed (grey).
User role may not allow editing open orders.
Sorting not working
Ensure the list isn’t filtered to a single type or status.