Overview
This article explains how the Order Details section works in Platter during the payment process. It outlines what information appears on the right side of the screen and how totals, taxes, service tax, and item details are displayed to both staff and customers.
Prerequisites
Access to Platter POS
An active order with items added
Tax and service tax settings configured in the Back Office (if applicable)
Order Details View
When the user proceeds to take payment, the right side of the screen displays the Order Details.
The section includes four primary columns:
Item
Price
Quantity
Total
Below the item list, Platter shows:
Subtotal (total amount before tax)
Service Tax (if applied, it will appear here - right after Subtotal and before the Tax line)
Tax (standard tax calculated based on the order)
Grand Total (final amount including all taxes
All totals are displayed at the bottom-right corner of the Order Details panel.
A similar layout is also mirrored on the Customer Facing Display, so customers can clearly view the order breakdown during checkout.
Troubleshooting
If totals are not updating, ensure that item quantity or price changes have been saved.
If service tax is not appearing, confirm that service tax settings are enabled in the Back Office.
If tax is not showing, verify that standard tax settings are correctly configured.
If the Customer Facing Display does not match, check the device connection or refresh the display.