Overview
Once a product is added to an order in Platter POS, it becomes an order item. Users can modify order items in several ways, including adjusting quantity, changing price, applying modifiers, adding discounts, or removing the item entirely.
These actions help ensure accurate order handling and allow staff to correct mistakes or customize items for guests.
Some editing actions may require manager permissions depending on your restaurant’s role configuration.
Prerequisites
Before editing an order, ensure:
The user has permission to modify items (Edit Item, Delete Item, Discounts, Change Price, etc.).
Modifiers, discount products, and tax settings have been configured in the Dashboard.
The user understands which changes require elevated permissions.
Steps
Open the Item Options Menu
On the Order screen, locate the order item in the receipt view.
Tap the item to open the Item Options menu.
Select the action you wish to perform.
Item Options
Below are the standard item-level actions available in Platter POS:
Quantity
Increase or decrease the ordered quantity of the selected item.
Delete
Remove the item from the order entirely.
Can be used before or after modifying the order, depending on user permissions.
Modifiers
Assign or change modifiers for the selected item (e.g., add-ons, toppings, cooking instructions).
Only available if modifiers are configured for the product.
Edit Name
Modify the name of the item as it will appear on:
Kitchen/bar tickets
Customer receipt
Change Price
Adjust the price for this specific order only, without changing the product’s default price.
Discounts
Apply a discount to the individual item.
Discount products must be created in the Dashboard beforehand.
Availability depends on user permissions.
Additional Editing Methods
Swipe to Delete
Swipe left on an order item to quickly remove it.
Troubleshooting
Cannot access an Item Option
The user may not have the required permission
Action may require elevated access
The feature may not be enabled for the device profile
Discount not applying
A discounted product may not exist
Discounts may be restricted based on role
Open/custom discounts may not be supported in your mode
Modifiers not appearing
Modifiers may not be linked to the product or category
The product may not support modifiers
Refund not available
The item may not be set as refundable
The user may not have refund permissions
Unable to edit price or name
Permissions required (Edit Item Name / Modify Price)
Manager override may be needed