Overview
This article explains how to adjust the quantity of an order item or delete an item in the Platter POS. Before an order is sent to the kitchen, users see a single Quantity option. After the order is sent, Platter displays two options: Add Quantity and Remove Quantity. Permissions determine whether users can modify or delete items without entering an Operation PIN.
Prerequisites
Manager or Admin access based on role permissions
Required permissions enabled under Teams > Roles:
Edit Item – allows quantity, price, and name editing
Delete Item – allows removing items without the Operation PIN
POS synced to the latest configuration
Steps
1. Adjust Quantity Before the Order is Sent
Before sending items to the kitchen, users only see the Quantity option.
On the POS order screen, press and hold the item for 2 seconds.
A menu appears with the following:
Quantity
Modifiers
Discount
Edit Item (if permission allows)
Tap Quantity and enter the new quantity.
The item quantity updates immediately on the bill.
2. Add or Remove Quantity After the Order is Sent
Once an order item has been sent to the kitchen, Platter shows two separate options:
Add Quantity
Remove Quantity
Press and hold the item for 2 seconds.
You will now see:
Add Quantity
Remove Quantity
Modifiers
Discount
Edit Item (if permission allows)
To Add Quantity
Select Add Quantity and enter the amount to add.
The POS generates and sends a new ticket for this order.
To Remove Quantity
Select Remove Quantity and enter the amount to remove.
If the Delete Item permission is NOT enabled, the POS will request an Operation PIN before updating.
A negative quantity (e.g., -1 Coffee) is printed to the kitchen to notify cancellation.
3. Cancel or Delete an Entire Item
Press and hold the item for 2 seconds.
Select Delete Item.
If the user does not have the Delete Item permission, an Operation PIN is required.
Once authorized, the item is removed from the order.
If already sent, Platter prints a negative quantity to the kitchen (e.g., -1 Pasta) for tracking.
Troubleshooting
No Quantity option before sending:
Ensure the order is not already sent to the kitchen.
Add & Remove Quantity not visible:
These only appear after the order is sent.
POS asking for Operation PIN:
The user does not have the Delete Item permission.
Kitchen not receiving cancellations:
Verify kitchen printer routing settings.
Ensure the original order was sent before removing quantity.
Quantity change not updating:
Refresh or reopen the POS to sync the latest settings