Overview
This article explains how to create a Service Charge in Platter Back Office and how staff can apply it while taking a bill on the POS.
Prerequisites
Admin or Manager access to Platter Back Office
POS device synced to the latest configuration
Steps
1. Create a Service Charge in Back Office
Log in to Platter Back Office.
Navigate to Settings > Service Charge.
Click Add Service Charge.
Enter the required details:
Name – the label that will appear on the bill
Type of Charge – choose Percentage or Flat Rate
Value – the percentage or amount to apply
Tax – select the tax you want to apply, OR choose “No Tax” if you do not want any tax applied on this charge
Visible – enable so the charge appears on the POS
Click Submit to save.
The service charge will now appear in the Back Office list, where the admin can edit or delete it at any time.
2. Apply the Service Charge on POS
When the user is taking the bill, open the order on the POS.
Tap the Service Charge option.
Select the service charge created in Back Office.
The charge will be added to the bill and included in the final total.
Troubleshooting
Service charge not showing on POS:
Ensure Visible is enabled in Back Office.
Confirm the POS is synced (pull-to-refresh or reopen app).
Incorrect tax calculation:
Check whether the charge was assigned a tax or set to No Tax.
Update the tax selection in Back Office if needed.
Wrong value applied:
Verify the charge type (percentage or flat rate).
Double-check the value entered.