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The Delivery Module in Platter POS

Overview

This article explains how to use the Delivery Module in Platter POS to create, manage, and track delivery orders, including support for third-party delivery channels such as Uber Eats, SkipTheDishes, and DoorDash.

Prerequisites

  • Manager or Admin access
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  • Delivery Module permission enabled for the user
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  • Menu and payment methods configured in the system

Steps

  1. Log in to your Platter POS system
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  2. Navigate to the Delivery Module from the main menu. (Note: This module will only appear if delivery permissions are assigned to your user role.)
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  3. On the Delivery Orders screen, you will see a list of orders:
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    • Open Orders: Orders that are created but not yet completed (Unpaid orders)
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  4. Click New Order
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  5. Enter order details (Optional) :
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    • Mobile Number
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    • Customer Name
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    • Reference Order Number
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    • Delivery Channel (Uber Eats, SkipTheDishes, DoorDash)
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    • Estimated Time
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  6. These fields are optional, but skipping them reduces the clarity of tracking.
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  7. Click Take Order
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  8. Select items from the menu
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  9. Send the order to the kitchen via KDS or Kitchen printer
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  10. Click Checkout
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  11. Choose payment method:

  • For normal delivery → Cash, Card, Cheque
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  • For delivery platforms → Uber Eats, SkipTheDishes, DoorDash
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12. Click Finalize to complete the order
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Reporting Note

  • Orders from delivery apps like Uber Eats, SkipTheDishes, and DoorDash are already paid online
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  • When you select the correct delivery channel during checkout, the system tracks where the sale came from
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  • This helps you clearly see in your reports:
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    • How much sales came from Uber Eats
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    • How much from SkipTheDishes
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    • How much from DoorDash
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  • If you select the wrong payment method, your reports will be wrong

Delivery Orders Screen Details

From the Delivery Module screen, you can:

  • View order details such as:
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    • Order ID
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    • Channel Name
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    • Reference Number
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    • Customer Name
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    • Mobile Number
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    • Order Start Time
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    • Order Mode
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  • Open any order to:
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    • Complete payment
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    • Finalize the order
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    • Review order items
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  • Track orders that are still:
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    • Open/Unpaid
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Troubleshooting

  • Delivery Module not visible:
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    • Check user permissions
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  • Orders still showing as open/unpaid:
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    • Ensure payment is completed and the order is finalized
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  • Incorrect reporting of data:
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    • Verify the correct delivery channel/payment method was selected during checkout

Related Articles
About Platter POS
The Takeout Module in Platter POS
Using the Takeout screen
Opening a Finalized Receipt in Platter
Using the Delivery screen
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