Overview
This article explains how to use the Delivery module in Platter POS, including creating new delivery orders, managing pending orders, and completing payments. This module is designed specifically for handling delivery orders with proper customer and order tracking.
Prerequisites
Manager or Employee login for Platter POS
Delivery module enabled
Menu items properly added
Steps
Log in to the Platter POS app
Tap the Delivery section from the navigation bar to open the Delivery module
View the list of delivery orders that are not yet paid
Use the Date Selector at the top to switch between dates or view past unpaid delivery orders
To take payment for an existing order, tap the customer name and then tap Charge
To create a new delivery order, tap New Order
Enter the details (Even if the details aren’t entered, the user can still proceed and place the order):
Customer name
Phone number
Reference order number
Delivery channel
Estimated time
Add items to the order
Choose to either take payment immediately or leave the order unpaid
If left unpaid, return to the Delivery module, and the order will appear in the unpaid list with customer details
When needed, select the order from the list and complete the payment
Troubleshooting
Order not showing in the list:
Ensure you are in the Delivery tab and the order is still unpaid
Cannot take payment:
Check if the order is already finalized and verify the payment terminal connection