Podia's email integrations enable you to transfer email addresses collected on your Podia site to external email service providers.

This is useful if you already have a strong subscriber base and established systems with external email services and aren't planning to switch platforms anytime soon.

Introduction

Podia lets you automatically send email addresses from individuals who sign up for your products, subscribe to emails, and join subscription plans on Podia over to external email service providers of your choice.

Before you begin, there are a couple of things you should know about our email integrations...

One-way integration

Podia's email integrations are a one-way integration.

This means that Podia will send subscribers collected through email forms and product/community signups to external service providers, but we will NOT:

Update the subscriber status in your external email service provider if someone unsubscribes from emails in Podia
Update the subscriber status in Podia if someone unsubscribes from emails in your external email service provider

Non-retroactive

Podia will NOT retroactively add subscribers to your external email service provider accounts.

Only new subscribers who sign up after you activate the integration will be added.

Account required for product/community signups

External integrations for products/community signups will only fire after users finish creating their accounts.

This means that requests coming from products/community signups, invited customers and customers added through Zapier will only fire after these customers finish setting up a password for their accounts.

Supported platforms

We support the most popular email service providers, such as:

Setting up an email integration

Here's how to connect an external service email provider to your Podia account.

From your dashboard, click on your Avatar in the top right-hand corner and select Settings.
Locate the Integrations settings group and click on Edit next to the "Connect email services" option.
Turn on the integration you'd like to use by clicking on the toggle next to the email service you'd like to activate.
Enter your account details or API key to connect your chosen email service provider to Podia.

The required information may vary depending on the service you’re integrating.
After connecting your email platform, configure your audience settings to determine which segments subscribers should be added to based on email form submissions, product purchases, or community signups.

Note: This step helps Podia know exactly where to add these subscribers on your chosen platform. Failing to follow these steps correctly can disrupt the integration, resulting in email addresses not being sent to your connected email service provider.

And that's it!

Your email integration should begin working for new signups after you follow all of the steps outlined here 😊

FAQ & Troubleshooting

My integration is not working... HELP!

Here are a couple of things you can check if your email integration is not working:

Make sure you have correctly linked the email segments to your Email Forms/Products/Community.
Check if your customer has finished setting up their accounts. Integrations for product/community signups will only fire once a customer has finished setting up their accounts.
Check if you don't have the same email service provider account connected to multiple Podia accounts. You cannot have the same external email service provider account connected to multiple Podia accounts.
If you have multiple Podia accounts, make sure you create different email provider accounts for each Podia account.