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✉️ Custom Notifications: Follow-Ups, Reminders & Reengagement

Stay top of mind — before and after the booking — with automated, branded emails.

Bojan Dosljak avatar
Written by Bojan Dosljak
Updated over 10 months ago

Podyx gives you the ability to send automated emails to your clients based on their activity — not just transactional confirmations, but relationship-building messages that drive retention, reduce no-shows, and keep your studio front and center.

These are your Custom Notifications, and they’re designed to help you nurture clients at scale, with almost no effort.


📬 Types of Notifications You Can Create

You can create three kinds of automations from the Studio Settings → Notifications panel:


1. Reminder Notifications

Sent before a session, to help clients show up prepared and on time.

Use cases:

  • “Reminder: Your session is tomorrow at 2 PM”

  • “Bring your outline and files — see you in Studio B!”

You can schedule these to send a set amount of time (e.g. 24 hours) before the session start time.


2. Follow-Up Notifications

Sent after a session, to create a clean post-session experience.

Use cases:

  • “Thanks for recording today — here’s what’s next.”

  • “Leave us a review, or book your next session below.”

These emails build trust, increase repeat bookings, and help gather testimonials or content for your studio.


3. Reengagement Notifications

Sent after a period of inactivity — to bring past clients back.

Use cases:

  • “We haven’t seen you in a while… here’s 10% off your next session.”

  • “New bundle just dropped — your mic’s waiting.”

These are perfect for reactivating old leads or returning clients who’ve gone cold.


🛠 Setting Up a Custom Notification

Admin Panel → Studio Settings → Notifications → Create New Notification

You’ll be guided through:

  1. Choose Type: Reminder, Follow-Up, or Reengagement

  2. Set the Trigger:

    • For Reminder: X hours before session

    • For Follow-Up: X hours after session

    • For Reengagement: X days after inactivity

  3. Name the Notification (for internal use)

  4. Write the Subject Line & Email Body

    • You can personalize with smart fields like {Client Name}

    • Add links to book again, buy a bundle, or leave a review

  5. Save & Activate

🧠 There’s no limit to how many notifications you can create — and you can edit or deactivate them at any time.


🎨 Customize the Look & Feel

All system-generated emails (including custom notifications) will automatically:

  • Use your uploaded email banner (set in Studio Settings → Appearance)

  • Match your chosen theme (light or dark)

This gives your emails a branded, studio-quality feel — even if they’re automated.


💡 Pro Tips for High-Performing Notifications

  • Be warm, not robotic — you're a creative space, not a billing system

  • Use your Reminder email to reduce no-shows and prep clients (“Don’t forget your outline and SD card!”)

  • Add value in your Follow-Ups — like links to your upload portal, drive folder, or post-production timelines

  • Offer time-sensitive incentives in Reengagement messages (“Book this week for 15% off”)

  • Keep messages short and scannable — mobile users are your primary audience


🔁 Pairing With Zapier (Advanced)

If you're already using Zapier, you can go beyond email:

  • Trigger Slack messages or CRM updates after a session

  • Push clients into different marketing flows

  • Tag users in Notion or your newsletter platform post-booking


✅ Summary:

Custom Notifications in Podyx give you a simple, scalable way to nurture client relationships. Whether you're preventing no-shows, encouraging repeat bookings, or reactivating dormant clients — these messages keep your studio front-of-mind.

Set it once. Let it work forever.

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