Who this is for: studio operators (admin panel) · Product: Podyx V2
A custom domain replaces your default Podyx subdomain so your booking page lives on your own web address. It is a small change that makes a real difference: clients never feel handed off to a third-party tool mid-purchase.
🎥 Watch the walkthrough
🔧 Where to find it
Studio Settings → Custom Domain
🛠 How to set it up
Enter the domain you want to use in Podyx.
Add a TXT record with your domain provider. The name is
_podyx.yourdomain.comand the value is thepodyx-verification=string Podyx gives you.Click Verify DNS in Podyx once the record is saved.
💡 DNS changes are not always instant. If verification fails on the first try, give it a little time and check again before assuming something is wrong.
🛟 Nothing breaks while you wait
Your Podyx subdomain keeps working the entire time. Bookings continue as normal until verification completes, so there is no window where clients cannot reach you. That means you can start this at any point, not just on a quiet afternoon.
🤝 If you get stuck
DNS is the one part of setup that trips people up, and every domain provider labels things slightly differently. Our support team can walk you through it, so reach out rather than guessing.
🔐 Signing in with Google
To sign in with Google, the email address on the Google account has to be verified by Google. An unverified address cannot be used to sign in. This keeps someone from reaching your studio account through an address they have not proven they own.
If a colleague can no longer sign in with Google, this is usually why. The fix is on Google's side: verify the address with Google, then sign in again.
↩️ You land on the page you opened
When you sign in, you arrive at the CMS page you originally opened — a session link someone sent you by email, for example — rather than on your default page. A link works as a link, even if you were signed out when you clicked it.
🚫 A refused sign-in says why
If a sign-in is refused, the reason is shown on the login page, including after a Google sign-in. Nobody is left guessing at a blank refusal.
An email address Google has not verified is one of the reasons the page might name, so the message usually points straight at the fix described above.
🧠 Why it matters
Trust at checkout. People are more comfortable paying on a domain they recognize.
Your brand stays intact from first click to confirmation.
Better for marketing, since links and SEO point at your own domain.
✅ Summary
Add your domain in Podyx, create the TXT record at your provider, then verify. Your subdomain carries on working until the new domain is live, so the switch is safe to start whenever you are ready. On the account side, Google sign-in needs a Google-verified email address, so check that first if someone on your team is locked out — and a refused sign-in now names its reason on the login page. After signing in, staff land on the CMS page they originally opened, so a link you send a colleague still takes them where you meant it to.
Related: Build Your Landing Page · Branding Your Booking Page · Embed Booking on Your Site · Studio Profile & General