Who this is for: studio operators (admin panel) · Plan: all plans · Product: Podyx V2
Once money is moving, you want to read payment status at a glance and handle refunds cleanly. Here is how Podyx keeps it simple.
🎥 Watch the video explainer
Video walkthrough coming soon.
🔧 Where to find it
Admin Panel → Purchases (and on each booking).
📷 Screenshot: the Purchases list with statuses, to add.
🚦 Payment statuses
Each purchase shows where it stands, typically Paid, Pending or Pay Later (confirmed but not yet collected), Refunded, or Failed. This is your at-a-glance view of who still owes you.
↩️ Refunds
Issue a refund against a paid purchase from its record. For card payments it is sent back through Stripe or Square to the original method, and the status updates to Refunded, so your books and the client's records agree.
🎟 Consider credit instead
For a cancellation or a goodwill gesture, refunding as store credit is often the smarter move: the client comes back to spend it, and the money stays in your studio. Credit is genuinely versatile (refunds, loyalty, B2B billing, affiliate rewards), so it has its own guide. See Store Credits.
🧠 Why it matters
How you handle the awkward moments (a cancellation, a mistake, a refund) is what clients remember. Clear statuses and an easy refund-or-credit choice let you make things right fast and protect the relationship.
⚠️ Things to double-check
Confirm the amount and method before issuing a refund, because refunds reverse the original charge.
For Pay Later bookings, mark them Paid once collected so balances stay accurate.
✅ Summary
Statuses tell you who has paid, and refunds reverse a charge. When you can, offer store credit instead to keep the client and the revenue.
Related: Store Credits · Connect Your Payments · Invoices & Receipts