Who this is for: studio operators (admin panel) · Product: Podyx V2
The Notifications tab is your email automation center. Podyx already sends the essential emails, and on top of those you can build your own, so the follow-up you keep meaning to send actually goes out every time.
🎥 Watch the walkthrough
🔧 Where to find it
Studio Settings → Notifications
📬 System emails
Podyx sends emails automatically for the key moments, including when a booking is created, cancelled or rescheduled, and when a purchase is made. Every one of these templates is editable, so they sound like you rather than like software.
Booking created. Sent when a session is booked.
Booking cancelled. Sent when a session is cancelled, and always sent — see below.
Booking rescheduled. Sent when a session moves to a new time.
Purchase confirmation. Sent when a purchase goes through.
Payment deadline extended. Sent when you give a payment link more time, so the customer knows the new deadline.
🕓 Payment deadline extended
When you extend the deadline on a payment link, you can choose to email the customer the new deadline at the same time. It is an option on the extension, not something that happens on its own, so tick it when you want the customer told.
The template sits with the others under Studio Settings → Notifications and is editable like any system email.
💡 If you are extending a deadline because a client asked for more time, send it. A dated confirmation in their inbox is what stops the same conversation happening again next week.
🔁 Reschedule emails show both times in full
Reschedule emails now show the previous session as a start–end time range, the same way the new session is shown, instead of only its start time. Both halves of the change read the same way, so there is less room for a customer to misread which slot moved.
🌍 Your emails speak your studio's language
Emails go out in your studio's own language, subject lines included. There is nothing to switch on — it follows the language already set in Studio Settings → General.
Fully translated into:
Czech · French · German · Hebrew · Hungarian · Norwegian · Polish · Portuguese · Russian · Spanish, alongside English.
💡 Anything you have customised still wins. If you have rewritten a template in the panel, your wording is used as-is — translation only fills in where you have not written your own.
Hebrew emails render right to left, and the Hebrew booking site lays out correctly at checkout. Russian field labels on checkout and "Add guest" display properly. Across every language, the booking site now shows real copy rather than raw internal labels in places it previously slipped through — payment-failed and declined statuses, the promo-code confirmation, and checkout summary lines.
⚠️ Cancellation emails now always send
When a session is cancelled, the invite is always withdrawn from the customer's calendar — including at studios that had cancellation emails switched off.
⚠️ If your studio had cancellation emails turned off, your customers now receive one. This is a permanent change and there is no setting to go back. A cancelled session and a customer who still has it in their diary was the worse outcome, so cancellation is now always communicated.
The template is editable like any other system email, so if this is new for your studio, it is worth reading what currently goes out and putting it in your own words.
✍️ Four custom email types
On top of the system emails you can create four custom types:
Reminder. Sent before a session so people turn up, on time and prepared.
Follow-up. Sent after a session to say thanks, ask for feedback, or point them at your socials.
Re-engagement. Sent to clients who have gone quiet, anchored to their last session.
Subscription cancellation. Sent when a plan ends, which is your last natural chance to win someone back.
💡 Pair a re-engagement email with a promo code. A discount that arrives on its own, three months after someone's last booking, is one of the cheapest ways to restart a relationship you had already written off.
⏳ Reminders before a payment link expires
There is a reminder type for unpaid payment links: N days before the payment link expires, under your reminder settings. You choose how many days ahead it goes out.
⚠️ Nothing is sent until you create one. This reminder is opt-in. If you have not set it up, no one is being chased about an unpaid link — however reasonable it is to assume otherwise. Check your reminder settings before you rely on it.
Once created, it works like your other reminders: editable wording, sent automatically, no follow-up needed from you.
🧠 Why it matters
Fewer no-shows, because reminders do the chasing.
Clients come back without you having to remember to ask.
Fewer payment links quietly expiring, once you have set the expiry reminder up.
Your voice, everywhere. Editable templates mean no generic system tone.
You can sell outside English without your emails giving the game away.
It scales. The same care goes to your hundredth client as your first.
✅ Summary
Edit the system emails so they sound like your studio, then set up the reminder, follow-up and re-engagement emails. Those three alone will cut no-shows and bring back clients you would otherwise lose, with no ongoing effort from you. Emails send in your studio's set language automatically, and anything you have customised keeps your wording. Note that cancellation emails now always go out, even if you previously had them switched off. When you extend a payment link's deadline you can email the customer the new date, and reschedule emails now show the previous session as a full start–end range. Payment-link expiry reminders, though, send nothing until you create one — so set that up if you expect unpaid links to be chased.
Related: Promo Codes · Branding Your Booking Page · Subscriptions · Clients · Sessions