Integrate Gorgias with Polar Analytics to unlock detailed reporting and custom dashboards using your Gorgias ticket data, helping you gain insights and enhance your customer support experience.
How to connect your Gorgias account
Before connecting Gorgias to Polar Analytics, make sure that your Gorgias account already contains data. This is necessary for Polar Analytics to pull insights into the app.
Navigate to the Connectors page
On the Connectors page Gorgias is located under Other Datasources, or you can use the search bar in the top-right corner to locate it.
Start the Connection Process
Click on Connect to Polar Analytics next to Gorgias.
Enter Your Domain
You'll need to input your Gorgias domain. You can find this in your Gorgias URL.
For example, if your Gorgias URL ishttps://yourdomainname.gorgias.com, enteryourdomainname.Enter Your Email Address
Enter the email address you use to sign in to your Gorgias account.Retrieve Your API Key
Log in to your Gorgias account, then navigate to Settings > REST API.
Copy the Password (API Key).
Paste the API key into Polar Analytics
Finalize the Connection
Select Connect to Polar Analytics to complete the setup.
Note: Once connected data can take 24-48 hours to appear in Polar.
Available Metrics
Tickets Created
Tickets Opened
Tickets Closed
Available Dimensions
Agent Name
Channel
Tag Name
Integration Name
Integration Type