First, make sure you go to the Apple or Google Store and update the app for the latest version.
Then, go to your profile in the app and click on “Report technical issue”. This enables us to see exactly what happened via connecting directly to the app logs and helps us diagnose the problem faster.
Try to provide as much information as possible so our support team can better understand your issue. We will get back to you within 24-48 hours to help resolve it!