⚠️ Effective 6/1/2026- Most deals under $100K / $3K monthly will no longer be eligible for T&C changes—use standard terms whenever possible.
To submit a contract language change (Terms & Conditions modification aka t&c modification please submit a form via XBS US Contract Change Request Form.
To streamline the process, the Contract Change Request form has been simplified and now includes:
Embedded FAQs
Links to key resources and portals
Expanded guidance based on the latest Terms & Conditions simplification rollout
Please plan your requests accordingly. The average time to completion remains approximately 5 business days. If your request exceeds this timeframe, please contact XBSContractChangeRequest@xerox.comXBSContractChangeRequest@xerox.com.
In addition to contract language requests, the form includes direct links to submit:
Specialized Billing
NDA requests
SLA requests
The team will contact you if additional information is required.
If you have any questions when using the form, please connect with Myra Martinez or Tanya Zikoski, or email XBSContractChangeRequest@xerox.comXBSContractChangeRequest@xerox.com.
This form can also be found in Sales Central under Other Resources.
Specialized Billing Notes
For NEW specialized billing requests:
Additional detail may be required if not provided. An amendment may be required to outline special handling requirements, if approved.
For EXISTING specialized requests:
Complete the form for any contract rewrites or large additions.
For questions on Specialized Billing, please contact
XBS-CustomInvoiceTeam@xerox.comXBS-CustomInvoiceTeam@xerox.com.
Training & Resources
Training on Contract Language Changes:
Link
Additional resources from the Terms & Conditions Simplification announcement: