If you have received this error when attempting to log on to DocuSign, try these steps before reaching out to Xerox IT.
The reason you are seeing this error is because you have attempted to sign into DocuSign with "use company login".
It's also possible that you have logged in under a PERSONAL DocuSign Account...
You may have tried using this link because you can't get your new DocuSign account to work. When you log in, you may receive a message that says your trial is expiring like this:
You are receiving this message because you have created a personal DocuSign account using your company email address. This creates a loop that is hard to break. You are trying to activate your new corporate account, but the email address is already set up to a personal account.
Good news! There is an easy way to resolve this.
Simply Change your existing DocuSign email address to a personal email address.
Go into your existing DocuSign account and update your profile to a personal email address. You'll know this is complete when you can log on with your personal account, but not your corporate email address.
Once this is done you can try to activate your new DocuSign account again or Request new credentials.
If you continue to have issues, please reach out to Xerox IT Support using ServiceNow. You can provide a link to this article and let them know you've tried these steps already.
Let us know if this helps or not by leaving a reaction.