If your verification status is Under Review, it means that our verification provider or compliance team is currently checking your documents.
Some verifications require additional checks before they can be approved.
Common reasons for extended reviews
Additional identity verification is required.
Your documents require manual inspection.
Further compliance checks are being performed.
There is a temporary increase in verification requests.
What should I do?
Wait until the review has been completed.
Avoid submitting another verification request unless instructed.
Keep notifications enabled so you'll receive updates.
When should I contact Support?
Contact Support if:
Your verification has remained under review for longer than the expected processing time.
You're asked to provide additional information but cannot continue.
You experience an error preventing you from completing verification.