Proof of address documents must meet specific verification requirements before they can be accepted.
Your proof of address may be rejected if
It was issued more than 3 months ago.
The document type isn't accepted.
The document is incomplete.
Your full address isn't visible.
The image is blurred or difficult to read.
The document has been edited or altered.
The name on the document doesn't match your verified identity.
Accepted proof of address documents may include
Depending on your region, accepted documents may include:
Utility bills
Bank statements
Government-issued correspondence
Tax documents
Council or municipal letters
The app will display the supported document types available during verification.
Tips for uploading
Upload the complete document.
Ensure all required pages are included.
Use the original document whenever possible.
Ensure your full name and address are clearly visible.