Your verification may be unsuccessful if we cannot verify your identity using the information or documents you submitted.
Common reasons include
Your identity document has expired.
The document is blurred, damaged, or unreadable.
The information entered doesn't match your document.
Your selfie couldn't be matched to your identity document.
A screenshot, scanned copy, or photocopy was uploaded instead of the original document.
The selected document type isn't supported in your country.
Additional compliance requirements weren't met.
Before submitting again
Please ensure that:
You're uploading the original document.
The document is valid and not expired.
All information entered matches your document exactly.
The photos are clear and taken in good lighting.
Your selfie clearly shows your face without obstructions.
If you've already tried multiple times
Avoid repeated verification attempts, as this may delay processing.
If you've followed all the requirements and your verification continues to fail, contact Support for further assistance.