How do I complete an assessment?
Your assessment must include:
Findings on-site
Photos of the issue
Scope of the repairs required
Notes explaining the problem
Always ensure your assessment matches the service type linked to the claim.
Examples:
Pipe leak > Pipe assessment form
Geyser > Geyser assessment form
Drain blockage > Drain assessment form
What must I do if the problem differs from the original claim?
What if the client has already repaired the issue?
Capture photos
Update your assessment
Notify the Job Manager.
The claim may be closed as invalid and a callout fee may still apply.
What if the site is unsafe?
Your safety comes first. You may withdraw from the job if the site is unsafe.
Examples include:
Severe mould
Electrical hazards
Structural instability
Notify the Job Manager immediately so the necessary action can be taken.