What if I Cannot Reach the Client?
If you cannot contact the client:
Notify the Job Manager
Provide call or message attempts if requested
Wait for further instructions
The claim may be rescheduled or reassigned.
Can I Reschedule a Site Visit?
Yes, but rescheduling should be avoided where possible.
If delays occur:
Inform the client
Inform the Job Manager
Confirm the new appointment time
Clear communication is important.
Can I Assist the Client Privately?
Private work may only be discussed if the claim is invalid.
If private work proceeds:
Proper documentation is still required
After-photos must be submitted
A Kandua client sign-off is still required
Never bypass the claims process on active claims.