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Insurance: Excess & Payments

Written by Cheyenne Clifton

Who collects the excess?

The service provider is responsible for collecting the excess from the client.

Once the quote is approved,

  1. The client receives a notification

  2. The service provider receives an excess reminder

Work should not begin until the excess has been addressed.

When will I be paid?

Payment is processed after,

  1. Work has been completed

  2. All documents are uploaded

  3. The Job Manager closes the claim

  4. Team Lead approval is completed

Funds are then loaded into your Pro Wallet.

Where will my payment reflect?

Approved payments are loaded into your Pro Wallet.
You can withdraw the funds once payment has been processed.


Will I be paid for invalid claims?

A callout fee may apply where applicable.

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