In this guide
Introduction to Queues and Delays
In ProLine, queues and delays serve distinct purposes:
Queues manage the flow of contacts into campaign actions to prevent overload and reduce spam risks.
Delays introduce a controlled pause between campaign actions, ensuring timely and coordinated execution of tasks.
Navigating to the Campaigns Page
To access your campaigns:
Click on the hamburger menu > Campaigns.
Click OPEN FOLDER > EDIT CAMPAIGN.
Add a Queue Step
Queue steps help control how many contacts move through your campaign at a time, which helps your team manage workload and avoid spam flags.
In your campaign’s flow, scroll down and click the plus icon (+).
Click the Four Arrow icon and move the step to the beginning of the campaign.
Click the dropdown and choose Queue Contact. You can hit the 'Q' key to bring up the option.
Set the maximum number of contacts per day. Remember, it's always better to choose a lower number!
Setting Delays Between Steps
Delays can be set to manage the timing between different campaign actions. You can set a pause by opening a step. The delay menu will open above the step you selected.
Support
If you encounter difficulties or have further questions, contact our support team through the chat in the lower corner of your screen. We're here to help you with any issues or concerns.