The pre-defined Reason Codes allow to explain the cause of certain actions in a uniform and consistent manner, in addition to common free notes.
Enabling the setting
For using this functionality, the setup must be done in the Web App as described here: Reason Codes in the Web App
Option functionality
Reason Codes in Incoming Goods
When accepting new Incoming goods, and reason codes are activated in the Web App for the process, the respective reason codes will be shown.
❗️ NOTE: The user can choose one or more reasons, add a photo and additional notes for the documentation.
❗️ NOTE: Reasons are shown in different colors. Internal (purple) or external (yellow)
❗️ NOTE: If reason codes are set as mandatory in Global Settings, the task can not be finished without selecting a code:
Reason Code in Incoming Goods from Return
The same procedure can be applied for Returns from Outgoing Orders.
Example: Customer returned a good, which was broken on delivery. We are accepting the return with the given reason:
Results in the Web App
Accepted Incoming Goods
Rejected Incoming Goods
Accepted Return from Outgoing Order
