Welcome to Pulsenova’s Billing and Payment FAQ. This guide is designed to help you understand our billing process, payment schedules, and methods we use to ensure smooth financial transactions. Whether you're a new client or need a refresher, this article will walk you through everything you need to know.
1. Initial Payment Terms
Q: What is the initial payment requirement?
A: Once you sign the design agreement, we require an initial payment to kickstart the project. Typically, this is one-third of the total project cost.
2. Payment Schedule
Q: How is the payment schedule structured?
A: Our payment schedule is divided into three main parts to ensure a balanced workflow and commitment from both parties:
First Payment: One-third of the total project cost is due upon signing the design agreement.
Second Payment: Another third is due upon approval of the design alternatives we present.
Final Payment: The remaining balance is due 30 days after we deliver the final materials.
3. Invoicing Process
Q: How do I receive invoices?
A: Invoices are generated and sent via SevDesk. This ensures accuracy and ease of tracking. Each invoice will detail the services provided, the payment due, and any applicable taxes.
4. Payment Methods
Q: What payment methods do you accept?
A: We accept payments through:
Bank Transfer: Details for the transfer will be included in your invoice.
Stripe: This platform allows you to pay using various methods including credit cards, debit cards, and other supported payment methods.
5. Managing Accounts Receivable
Q: How do you manage accounts receivable?
A: Using SevDesk or Stripe, we keep a meticulous record of all invoices and payments. This includes:
Setting up billing codes and sales tax rates specific to your state.
Running Accounts Receivable Aging reports to track outstanding payments.
Maintaining a one-third, one-third, one-third payment philosophy to ensure timely payments and project progression.
6. Tracking Accounts Payable
Q: How do you manage accounts payable?
A: SevDesk helps us manage bills from vendors. We ensure all bills are entered promptly and track due dates to maintain cash flow. This includes setting reminders for upcoming payments to avoid late fees and interest charges.
7. Project-Specific Billing
Q: How do you handle billing for specific project phases?
A: For each project phase (Analysis, Design, Development, Implementation), we track all billable hours and reimbursable expenses meticulously. This ensures that every aspect of the project is accounted for, and you are billed accurately for the services rendered.
8. Communication and Support
Q: Where can I find more information about communicating with Pulsenova?
A: We have a dedicated section in our Help Center with articles like How We Handle Communication and How to Communicate with Pulsenova. These articles provide detailed guidelines on our communication framework and best practices.
9. Legal Agreements and Contracts
Q: What is the difference between a contract and a purchase order?
A: Contracts are legally binding documents used for long-term agreements and high-risk transactions. Purchase orders are commercial documents for single transactions. We use contracts to clearly define the scope of work, performance standards, and payment terms to protect both parties.