If you're experiencing issues with NinjaTrader, such as platform disconnections, execution errors, or data feed problems, support may ask you to send your log and trace files. These contain diagnostic information that can help pinpoint the cause.

Video Guide:

Step #1: Access the NinjaTrader 8 Folder in Documents

Open the File Explorer
In the left sidebar, click on Documents
Open the NinjaTrader 8 Folder:

Step #2: Locate the Relevant Log Files

Inside the NinjaTrader 8 folder, find the folder named:
```
log
```
Look through the files and identify the most recent or relevant .txt log file (based on date/time or issue timing).
Then, go to your email reply to the support ticket and attach the .txt file directly to the email.

Step #3: Locate the Relevant Trace Files

In the same NinjaTrader 8 folder, find the folder named:
```
trace
```
Look through the files and identify the most recent or relevant .txt log file (based on date/time or issue timing).
Then, go to your email reply to the support ticket and attach the .txt file directly to the email.

Step #4: Send the Files to Support

Attach both .txt files (LOG.txt and TRACE.txt) to your support ticket or email.

If you're contacting NinjaTrader support, send the files to: platformsupport@ninjatrader.com
If you're working with QuantVPS support, upload them via your open ticket or send directly in the live chat window.

Need Assistance?

Our support team is available 24/7. If you have any questions or run into issues, open a support ticket from your QuantVPS dashboard and we'll get back to you as quickly as possible.

How to Send NinjaTrader Log and Trace Files to Support