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The login link in the registration email doesn't work

What to do if the login link doesn't work

C
Written by Customer experience team

The login link we send when you first open the RAC Black Box app is a one-time registration link, and we send a unique link to each driver on the policy.

If you're having trouble with your link, try these tips:

  • Make sure your phone is updated to the latest operating system

  • Check for RAC Black Box app updates

  • If you've clicked the link in an email app, try opening your email in a web browser

If the magic link doesn't work, we also include a six-digit code in the email. On the Ticker app login screen, tap 'Tap to use your code instead', and enter the code from the email we sent you.
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As a reminder make sure you have the correct RAC Black Box app downloaded. The correct app is called 'RAC Black Box by Ticker'.
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