When you join a dialer session in Raise More using the "Join via browser" option, your browser asks for permission to use your microphone. This is expected. With this option, the call runs inside your browser tab, and your computer's microphone is what carries your voice to the person you're calling.
You only need to grant microphone access if you use the browser option. Raise More also lets you connect using your phone instead, which does not need the browser microphone at all. Those options are described below.
Why the browser option needs your microphone
When you "Join via browser," Raise More places and carries the call inside your browser tab (this is called WebRTC, a standard for voice and video in the browser). Your browser captures audio from your microphone and sends it through the call so the other person can hear you. Their voice comes back through your speakers or headphones.
Because the audio runs through the browser, the browser is what needs permission to reach your microphone. Browsers block microphone access by default and ask before letting a site use it. The prompt you see is your browser's standard privacy behavior, not something specific to Raise More. Granting it lets the browser dialer send your voice.
Connecting without the browser microphone
You do not have to use your microphone. When you open a dialer session, the "Connect to dialer session" screen gives you several ways to connect:
Call me. Enter your phone number and click Call me. Raise More calls that number. You answer, follow the prompt on screen, and your phone handles the audio. The browser microphone is not used.
Dial in. Call the dialer phone number shown on the screen and enter the session code when prompted. On a phone, you can tap the on-screen number to dial it, or scan the QR code on a desktop to dial from your phone. Your phone handles the audio.
Join via browser. Connect through the browser. This is the option that needs microphone access.
Join without audio. Connect to follow along (for example, to take notes) without speaking on the call.
If granting microphone access is a problem on your computer, use Call me or Dial in instead. Both use your phone's own microphone and speaker.
How to allow microphone access in Chrome
When you click Join via browser for the first time, Chrome shows a permission popup near the top-left of the window.
Look for the permission popup that appears below the address bar.
Click Allow.
Chrome remembers your choice for Raise More, so it won't ask again on this computer.
If you have more than one microphone connected (for example, a laptop's built-in mic and a USB headset), you can choose which one to use:
Click the tune or microphone icon at the right edge of Chrome's address bar (it appears after you've granted access).
Open the microphone settings.
Pick the device you want from the microphone dropdown.
A wired headset with a microphone usually gives the clearest call audio and reduces background noise.
If you accidentally blocked it
If you clicked Block, or your browser was already set to deny microphone access, the browser option won't be able to send your voice. When this happens, Raise More shows a message such as:
Microphone access is blocked. Allow microphone access in your browser settings and try again.
You may also see this on the connect screen:
Microphone is blocked. Enable it in your browser settings to join via browser.
Here is how to turn microphone access back on in Chrome:
Open Raise More in Chrome.
Click the icon on the left side of the address bar (it may look like a slider, a lock, or a tune icon).
Find Microphone in the list of site permissions.
Switch it from Block to Allow.
Refresh the Raise More tab so the change takes effect, then join the session again via browser.
You can also reach this through Chrome's settings: go to Settings → Privacy and security → Site settings → Microphone, find Raise More in the list, and set it to Allow.
If you do not want to fix the browser permission, use the Call me or Dial in options instead. They do not need the browser microphone.
Privacy
Your microphone is only used while you are actively on a call through the browser option. The dialer does not listen in the background, and it does not record or stream your audio when you are between calls or just browsing the app. When a call ends, the browser stops using your microphone. Chrome usually shows this by removing the recording indicator from the tab.
Granting microphone access to Raise More applies only to Raise More. It does not give other websites access to your microphone, and you can revoke the permission at any time through Chrome's site settings.
Frequently asked questions
Do I have to allow microphone access?
Only if you use the "Join via browser" option. If you connect with Call me or Dial in, you use your phone for audio and the browser microphone is not involved.
Will Raise More record or listen to me when I'm not on a call?
No. The microphone is only active during a live browser call. Between calls, it is not in use.
I have a headset and a built-in mic. Which one will be used?
Whichever microphone you select in Chrome. If call audio sounds wrong, open the microphone settings from the address bar icon and pick the correct device.
I clicked Block by accident. How do I fix it?
Open the site permissions from the icon in Chrome's address bar, switch Microphone to Allow, and refresh the page. See the steps above.
The other person can't hear me even though I allowed the mic. What now?
Check that the correct microphone is selected in Chrome, that your headset is plugged in and not muted, and that your computer's sound settings allow Chrome to use the mic. Then refresh and try again. If it still does not work, reach out to support, or use the Call me or Dial in option to connect through your phone instead.