As an admin, you can modify user access levels in Engage. Follow the steps below to update a user’s role:
In Engage, navigate to Account Admin > Users.
Select the user whose access you want to update.
This will open their profile page.
On the right side, locate the Organisations section and click the agency you need to update.
A sidebar will appear, allowing you to change the user's role to Admin or Agent.
Click Save Changes to apply the update.
Note: You can only update other users' access, not your own.
If there are any issues or concerns, please contact your Engage Support at support@engagedigital.io.