Agents work hands-on at a single active property, Managers oversee their assigned properties, and Corp users have visibility across every property in the company.
Use the matrix below for a quick answer, then check the details section for the exceptions that matter most, including how Basic and Lite property types limit Agent features.
**Yes means the role has the permission. Limited means the role has it with restrictions, explained in the details below. No means the role does not have it.
Capability | Agent | Manager | Corporate |
Create videos | Limited — not on Basic properties | Limited — company level only | Limited — company level only |
Conduct live tours | Yes | No | No |
Edit videos | Limited — not on Basic; web editing requires cross-device editing | Limited — company-level content, mobile only | Limited — company-level content, mobile only |
Approve videos | Limited — if set as approver for their property | Limited — if set as approver for their property | Yes — property or company-wide approver |
Set an approver | Yes — property level | Yes — property level | Yes — property or company level |
Create and manage users | No | Limited — Agents on assigned properties | Limited — Agents and Managers on all properties |
View activity | Limited — hidden on Basic properties | Yes | Yes |
Access multiple properties | Limited — one active property at a time | Yes — assigned properties via Media tab | Yes — all company properties via Media tab |
View requested Studio videos | Limited — view status only | Yes — view and request for assigned properties | Yes — view and request for all properties |
Create share links | Limited — static link only on Basic properties | Yes — assigned properties via Media tab | Yes — all properties via Media tab |
Analytics and reporting | Limited — active property only | Yes — assigned properties | Yes — all company properties |
Details by capability
Create videos
Agent: Can create videos for their property, unless the property is a Basic type.
Manager: Can create videos only at the company level.
Corp: Can create videos at the company level only.
Company-level media can be moved or copied into a property.
Conduct live tours
Agent: Can conduct live tours.
Manager: Cannot conduct live tours.
Corp: Cannot conduct live tours.
Edit videos
Agent: Can edit videos, unless the property is a Basic type. Editing on the web requires cross-device video editing to be enabled for the property. If it isn't enabled, editing is available only on mobile.
Manager: Can edit company-level content only, and only on mobile. Cross-device video editing on the web is a property-level setting, so it doesn't apply to company-level content.
Corp: Same as Manager — company-level content only, on mobile only.
Approve videos
Agent: Can approve videos when selected as an approver for their property.
Manager: Can approve videos when selected as an approver for their property.
Corp: Can approve videos when selected as an approver for a property, or can be set as the approver for the whole company.
Create and manage users and their properties
Agent: Cannot create or manage users.
Manager: Can create and manage Agents for their assigned properties only. Cannot change a user's role.
Corp: Can create and manage Agents and Managers for every property in the company. Cannot edit or manage other Corp accounts.
View Activity:
Every role can see all activity for prospects connected to their own account.
Agent: Can view activity, unless the property is a Basic type — then the Activity tab is hidden.
Manager: Can view activity.
Corp: Can view activity.
Access multiple properties
Agent: Can be assigned to multiple properties, but only one property can be active at a time.
Manager: Can access multiple properties and view content for all available properties from the Media tab.
Corp: Can access every property in the company and view all property content from the Media tab.
View requested Studio videos
Agent: Can see on the Unit status that a Studio video was requested, but cannot request Studio videos.
Manager: Can see requested Studio videos on the Unit status and request Studio videos for properties they can access.
Corp: Can see requested Studio videos on the Unit status and request Studio videos for any property in the company.
Create share links
Agent: Can create share links. On Basic properties, prospect links aren't available — Agents can only share an untraceable static link.
Manager: Can create share links from the Media tab for properties they can access. Company media can also be shared, but only with an untraceable static link.
Corp: Can create share links from the Media tab for every property in the company. Company media can also be shared, but only with an untraceable static link.
Analytics and reporting
Agent: Can view analytics for their current active property only. Some options may be hidden on Basic or Lite properties.
Manager: Can view analytics for properties they have access to.
Corp: Can view analytics for every property in the company.
Basic and Lite property limitations
Property type changes what Agents can do. These limits apply to Agents working at a Basic or Lite property.
Feature | Basic property | Lite property |
Create videos | Not available | Available |
Edit videos | Not available | Available |
Activity tab | Hidden | Available |
Share links | Static, untraceable link only — no prospect links | Available |
Analytics and reporting | Some options hidden | Some options hidden |
Frequently asked questions
Why can't a Manager or Corp user edit videos on the web? Cross-device video editing is a property-level setting. Managers and Corp users edit company-level content, so web editing doesn't apply to them — they can edit on the Realync mobile app.
Can company-level videos be used at a property? Yes. You can move or copy company-level media into any property.
Why can't an Agent see the Activity tab? The Activity tab is hidden when the Agent's active property is Basic.
Why does an Agent only see one property at a time? Agents can be assigned to more than one property, but only one property can be active at a time. Switch the active property to work in another one.
Can a Corp user manage other Corp accounts? No. Corp users can create and manage Agents and Managers, but not other Corp accounts. Contact Realync Support for changes to Corp accounts.
If you have any questions, please visit our Help Center or send us an email at Support@realync.com.