Response: “Thank you for reaching out, and we totally understand. Staying healthy is our top priority as well. Instead of touring in person, I can host a live video tour. All you need is a device with an internet connection and I can tour you around the community just as if you were here. Does that sound good?

[Agree on date and time]

If you’re hosting a live TOUR, then say / write:

“You will receive an email with a link to use at tour time, be sure to allow the tour to use your camera and microphone. I’ll see you there!”

If you’re hosting a live SESSION, then say / write:

If starting immediately: "I’m emailing you a link right now, let’s stay on the phone until we get the connection live."

Response:

Hi [Name],

I was very much looking forward to meeting you in person for our tour that’s scheduled for [date and time]. Our live video tour will be a personal experience just as if you were here, and you’ll get to see everything as though you were physically here.

In order to join our live video tour all you need is a device with an internet connection.

Does our scheduled time of [date and time] work for you?

If hosting a live session - start immediately: "Here is the link to join the tour at our scheduled time. Be sure to allow the session to use your camera and microphone. I’ll see you there!"

If hosting a live session - scheduled: "I’m sending you a separate email with a link to use at tour time, be sure to allow the session to use your camera and microphone. I’ll see you there!"

If hosting a live tour: "I’m sending you a separate email with a link to use at tour time, be sure to allow the tour to use your camera and microphone. I’ll see you there!"

If someone calls / emails for information, take advantage of the scheduling flexibility they probably have by PROACTIVELY OFFERING a live tour or live session.

If you want to offer a live tour or live session, say:

I can host a live video tour so you can tour at your convenience from home. All you need is a device with an internet connection and I can tour you around the community just as if you were here. Is there a time that works for you?

Do I have to download anything?

No! It’s simply a link that will open a window in your web browser. You do not have to download, sign in, or sign up.

Can my neighbor's cousin's dog walker attend from a different location?

Yes! Multiple invitees can attend the tour!

Can I join from my Android, tablet, or computer?

Yes! You can join from any device that has a carrier or wifi connection for internet use.

Can I share the tour with a friend after it’s over?

Yes! You will receive an email as soon as the tour has ended with a link to the recording of the tour. You can replay as many times as you’d like and can share with friends and family.

Can we Facetime or Skype?

A Realync tour doesn’t require you to download anything, sign up, or sign in. You can have friends, roommates or family join you on the tour, and it will save afterward so you can replay and share. You can use any internet-capable device to join, including Androids and computers. Additionally, for the agent, the Realync tour will only expose your Realync account email address and NOT your device's phone number. You’ll also have access to key touring features at your fingertips during the Realync tour -- you can snap photos, take notes, check out a map of the neighborhood, and more.