The Design Team at Reel Unlimited reviews all requests in the queue each business day, Monday through Friday. We process requests submitted in the past days or before the daily cut-off time for your region.
Regional Cut-off Times:
Eastern Time Zone (EST)
Cut-off time: 9 AM EST
Working hours: 9 AM - 5 PM EST
For clients in the USA, Canada, Mexico, Latin & South America
British Time (BST)
Cut-off time: 9 AM BST
Working hours: 10 AM - 6 PM BST
For clients in Europe, the United Kingdom, the Middle East, Africa
Asia Pacific Time (HKT)
Cut-off time: 9 AM HKT
Working hours: 10 AM - 6 PM HKT
For clients in Hong Kong, Singapore, Australia, Malaysia, New Zealand
How Cut-off Times Work
Our team checks the queue at the cut-off time (9 AM in your selected time zone) to determine which requests need to be delivered that day. Any requests submitted after the cut-off time will be processed the next business day.
For example, if you submit a request at 10 AM EST on Monday, it will be counted as received on Tuesday morning and processed according to your delivery time choice (standard 2-day delivery or same-day delivery if you have that add-on).
Each regional team takes a one-hour break during their work day. Your specific time zone is set during account setup to ensure clear communication about delivery times.