Frequently Asked Questions
50 articles
What is auto-completion of projects?
Do you use AI?
About Us
Learn More About Reel Unlimited
What is Reel Unlimited?
Is Reel Unlimited legitimate?
Who are the founders?
Where are Reel Unlimited designers located?
What design software do your designers use?
What are your working hours?
Which languages do you support?
Official Reel Unlimited WebsitesHere is a simple list of all official regional domain names and affiliated websites owned and operated by Reel Unlimited.
Service Understanding
Under Our Services and Our Offers
What is a design subscription?
What does unlimited graphic design mean?
How does the unlimited design request process work?
Is it really unlimited?
How does Reel Unlimited compare to other design subscriptions?
Response TimesAsync comm. Pre-sales: chat/email. Clients: priority support. PM: daily updates. Creatives: 12-24h response.
Do You Offer Phone Support?At Reel Unlimited, we do not offer phone support
Project Management
Everything about how to manage your projects with Reel Unlimited.
How many design projects can I have active at once?Understand how concurrent projects work based on your Reel Unlimited subscription plan.
Can I have two or more website development projects at the same time?
What happens if I need to start a new project while another one is in progress?
How can I increase my concurrent project capacity?
How many designs can I get in a month?
What is the turnaround time for design projects?
How will I communicate with your team?
Can I connect with your team on Slack?
Team CommunicationAsync company. Written comm. via dashboard, live chat, email. Response within 24 hours.
Can I See Your Portfolio?Visit our portfolio to see our latest 5-star designs for logos, illustrations, and websites.
Understanding Our Revision ProcessWhy We Offer Unlimited Revisions Design is an iterative process, and we want to ensure you get exactly what you need
How Can I Request Revisions?Request revisions using annotation link, Slack, or comments. Unlimited revisions until satisfied.
Do You Use Design Templates?At Reel Unlimited, we provide a flexible design approach, offering fully custom designs crafted from scratch or template designs.
Portfolio Usage PolicyWe showcase selected projects in our portfolio to demonstrate our design capabilities and quality of work to potential clients.
Additional Services
Learn more about our additional services.
Are copywriting or SEO included in your services?
Pricing & Billing
Learn more about Reel Unlimited plan and pricing.
Why are you so affordable?
Do you offer any discounts?
Are there any contracts?Absolutely no, there are no long-term contracts or commitments to use Reel Unlimited.
In what currency will I be billed?
Legacy Reel Unlimited SubscriptionsLegacy Reel Unlimited subscriptions are being upgraded with increased features at no extra cost.
Is Payment Secure?Yes, we at Reel Unlimited, we use Stripe to handle all our payments.
Discount PolicyReel Unlimited values its customers and aims to offer competitive prices through its dynamic discount policy.
How to Cancel Your Reel Unlimited Subscription?Learn how to cancel your Reel Unlimited white label design subscription service.
Can You Extend my Refund Period?As Reel Unlimited operates with a strict no-refund policy, there is no refund period to extend.
Money-Back GuaranteeLearn more about how the Reel Unlimited money back guarantee works.
Trial & Getting Started
Discover more about our risk-free trial and find out how to get started with Reel Unlimited.
How can I get started with your white-label design services?
Can I get a trial or a discount?No, unfortunately we no longer offer trials or discounts.
What is our refund policy?Reel Unlimited has a strict no-refund policy for all payments & services. Once a payment is processed, it cannot be refunded for any reason.